 |
|
Quality Assurance
When issues occur, QA support is engaged by utilizing an automated issue tracking database. It provides alerts, issue prioritization, and electronic and automated monitoring. It is integrated with the company’s formal corrective action system, and creates records electronic records for future reference. It monitors the response timeliness to open issues, links the issues to previous similar issues, both hardware and software related, and performs trend analyses and reports for management feedback. That data is then utilized by Quality and management to drive corrective actions and improvement projects. |
|
|
|
 |
|
Raydon’s Quality Assurance Support System centers on its Quality Management System (QMS), which is certified to ISO 9001. This is a globally accepted management system. It is integrated throughout the entire Business Operating System. The processes and methodology that are in place for product design and development, product and process validation of key characteristics, manufacturing production (fabrication, assembly, and installation), and continuous improvement, are all documented and verified in order to accomplish process repeatability and product reliability. As a result of the methodology utilized to control, monitor, and enhance the processes, there is a constant state of continuous improvement that follows documented, proven, techniques. Sound Quality tools and best business practices, incorporating both engineering disciplines and analytical techniques throughout the product life cycle, help to ensure customer expectations and requirements are consistently maintained.
Quality requirements and expectations are communicated and integrated upfront during the product life. This enables the company to focus on Quality Assurance, and not just Quality Control. There is Quality engagement with all facets of the company, across all disciplines and business processes. This helps to ensure that the proper tools and controls needed for requirements and specifications adherence are all in place and functioning properly. Sub-suppliers (vendors), are qualified against documented criteria before there product is introduced into Raydon’s product life cycle. Process monitoring, not just process inspection, continues during manufacturing production so that the cost, quality, trends, and continuous improvement is constantly being assessed. These results are documented, communicated to internal teams and management teams, and available for review.